Refund & Cancellation Policy

1. Policy Purpose

This Refund & Cancellation Policy outlines the conditions under which fees paid to Oxford Professional Education & Certification may be refunded, transferred, or forfeited.

2. General Policy Statement

• All payments are considered final unless explicitly stated otherwise.
• Refund eligibility depends on program type, delivery format, and timing of the request.
• Administrative and processing fees are generally non-refundable.

3. Program Cancellation by Learner

Before Program Commencement

• Refund requests must be submitted in writing.
• If approved, refunds may be subject to an administrative deduction.

After Program Commencement

• No refunds are issued once access to learning materials or sessions has begun.
• Partial participation does not qualify for partial refunds.

4. Program Cancellation or Rescheduling by OPEC

If OPEC cancels or significantly reschedules a program due to unforeseen circumstances:

• Learners may be offered a full refund or
• An alternative session or program credit

OPEC is not responsible for travel, accommodation, or external expenses.

5. Non-Refundable Items

The following are non-refundable:

• Certification and assessment fees
• Digital content already accessed
• Membership fees
• Administrative or processing charges
• Customized or corporate training programs (unless contractually agreed)

6. Corporate & Customized Training

Refunds for corporate or customized training programs are governed by:

• Signed agreements or proposals
• Specific contractual terms
• Cancellation clauses outlined in project documentation

7. Transfer & Substitution

Where permitted:

• Learners may request a one-time transfer to another session or program
• Organizations may substitute participants with prior written notice
• Transfers are subject to approval and administrative conditions.

8. Exceptional Circumstances

Refunds may be considered at OPEC’s discretion in exceptional cases such as:

• Serious medical conditions
• Force majeure events

Supporting documentation may be required. Approval is not guaranteed.

9. Refund Processing

• Approved refunds are processed using the original payment method where possible.
• Processing timelines may vary based on payment channels and financial institutions.
• Currency exchange and transaction fees are non-refundable.

10. Disputes & Final Decision

All refund decisions made by Oxford Professional Education & Certification are final.

Disputes must be submitted in writing with supporting documentation.

11. Policy Amendments

OPEC reserves the right to amend this policy at any time. The version applicable at the time of enrolment shall apply.